![]() ![]() ![]() I've been in the profession for many years and I have never experienced these types of pressure/coercive sales techniques. At this point, I'm really frustrated and I'm not going to pressure my client into purchasing a product if these are the forceful sales techniques that are going to be used and I would not recommend using this tool in the future for personal/business use. She told me that she could extend quote for 14 more days. I asked to speak to a manager and she told me that I wouldn't be able to speak to them directly and that she would relay concerns to them on my behalf and act as liaison. I then called sales team and spoke to sales (Marrissa Verda) and they stated the same message saying it was their policy and that I now had to pay the invoice or be sent to collections. ![]() He suggested I send an email to and reference "Retention Manager" and that would get a manager to review my complaint, that never happened. I called and spoke Eric Benjamin in billing dept, and told him that my client hadn't made up their mind on moving forward with the tool, so I wasn't going to force them to pay the invoice. They told me it was their policy that after 7 days if I didn't let them know that I wasn't going to pursue this solution, that I would have to purchase their product/tool. I reached out to billing and told them that my client has not processed payment and was still considering the tool. Before I knew it, teamviewer was emailing stating that if I didn't pay the invoice, I would get sent to collections. I requested a quote from sales and sent it to my client to review, my client was interested in the tool, so I requested a payment link be sent to me so I can forward to my client to process payment. I am currently disputing an invoice ********** $659.67 for the use of teamviewer for business. ![]()
0 Comments
Leave a Reply. |